FAQ

FAQ

For the seamless experience of our customers, we have prepared a list of frequently asked questions along with their answers. It will help users clear all their doubts before buying from our website.

Select the tabs for questions and answers. If you don’t find the answer you’re looking for, please Contact Us. 

Our aim is to deliver in good time to start your next repeat prescription. We’ll send you an email to say it’s on its way, with any tracking information.

Fartzpharma is a licensed pharmacy. We only sell FDA-approved drugs to our customers.

We are a 24*7 operating website. Our Customer care and delivery executives are available from Monday to Friday.

The complete contact details are provided in the Contact Us section. You can contact our customer care executives and our pharmacists through e-mails, calls, and chat. We are available at round o’clock at your services.

Fartzpharma sells only FDA-approved drugs and drugs. We deal with pain medications, insomnia treating drugs, and various other drugs. For the complete details on our products, you can refer to the Products section.

The safety of medicines is essential. We pack the pills, and other drugs in very thick packaging to ensure their safety and privacy.

We offer a number of options for payment, including credit cards, debit cards, western union, etc.

If the package you receive is damaged or does not belong to you, you can contact our customer care executives. We will look into the matter as soon as we get your complaint. Our deliver delivery executives will come and take the package from you and deliver back the desired package.

If your package is not delivered within 3 – 4 working days following your order, you will get a full refund from us.

We offer a range of discounts to our customers. We also give festive and season discounts. You can get full details of the discount offers through our e-mails and messages. You can also contact customer care for knowing the best offers for you.

We give you a 100% refund/return. For complete details of our return policies, please visit the Return & Refund section.

We sell only FDA-approved medicines. We care a lot for the well-being of our customers. We sell drugs with proper prescription and provide all the relevant details to our customers along with the medications they buy.

In order to buy a product from our website, you need to provide the following information to us:

  • Your details (name, e-mail, phone number)
  • Your billing and shipping information
  • Prescription (in case of buying a prescribed medicine)
  • Payment details.

Please let our team know and we can arrange for your medication to be delivered to another address, such as a trusted neighbour or your workplace.